TRAINING & SPEAKING
Negotiation and conflict education from inside serious disputes.
Programs for people who negotiate, lead and deliver difficult news for a living. The objective is not to teach a script. It is to strengthen judgment.
Why does a conversation that should be manageable deteriorate?
Why do reasonable people become more entrenched?
Why does a proposal that looks objectively reasonable fail to create movement?
These are the moments that decide how a negotiation, a meeting or a difficult conversation ends. Our programs help participants recognize them as they happen, and respond with judgment rather than instinct.
PROGRAMS
Tailored to the people in the room.
SUBJECTS INCLUDE
High-stakes negotiation
Breaking impasse
Each program is built around the people in the room and the conflicts they actually face. For law firms, insurers and claims teams, that may mean negotiating against a well-prepared opponent. For leadership teams and boards, disagreement that has stopped being productive. For hospitals and regulated professionals, conversations shaped by professional identity, hierarchy and patient expectations.
Delivered as keynotes, workshops and customized sessions, in person or virtually.
Credibility under pressure
Managing conflict before it escalates
Difficult conversations
Mediation advocacy
SPEAKING
Speakers for legal and professional events.
Cliff Hendler
Cliff has lectured across North America and Europe on conflict resolution, why cases settle, what works in negotiation and what does not, and mediation advocacy. A mediator for more than 36 years, co-founder of the International Academy of Mediators and creator of the Canadian Mediation Advocacy Competition, he speaks from thousands of negotiations about what moves people toward agreement and what holds them back.
Susannah Margison
Susannah speaks on negotiation, credibility and reputation under pressure, conflict leadership and the human dynamics of serious disputes.
Planning a program or an event?
Tell us about your audience, your objectives and your preferred dates.