Services
Sophisticated Conflict Resolution for Serious Disputes
At Hendler Mediation Inc., we spend our professional lives working with people in difficult conflict. We understand that serious disputes are rarely about legal positions alone. Credibility, communication, relationships, professional identity, reputation and the dynamics between the people involved can all affect whether, and how, a conflict moves toward resolution.
Our work is grounded in decades of experience mediating, litigating and advising on complex and consequential disputes. We bring that experience to three unique areas of practice.
Mediation
Mediation is our core practice.
We mediate complex civil and commercial disputes, including professional negligence, medical malpractice and healthcare disputes, class actions, institutional abuse, aviation, insurance matters and other serious or sensitive claims.
Our approach is active, pragmatic and attentive to both the legal issues and the dynamics affecting resolution. We work to understand not only where the parties disagree, but what may be preventing movement and what information, conversation or process may help them make better decisions.
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Conflict Strategy & Advisory
Sometimes a person inside a difficult conflict needs an independent perspective.
We provide private strategic support to professionals, executives, business owners and others navigating consequential personal or professional disputes.
The work considers the conflict as a whole: the people involved, communication and behaviour, credibility, reputation, relationships, negotiation dynamics, practical consequences and, where relevant, the surrounding legal process.
The goal is not to tell clients what they want to hear. It is to help them see the situation more clearly, test their assumptions and make deliberate decisions about what to do next.
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Negotiation & Conflict Training
We provide practical negotiation and conflict training for those whose work requires them to navigate difficult conversations and consequential negotiations.
Our programs draw on decades of experience inside serious disputes. Rather than teaching conflict theory in the abstract, we examine what actually happens when capable people negotiate under pressure: how credibility is built or lost, why positions harden, how communication affects movement, what creates impasse and what can help people find a way through it.
Programs can be developed for law firms, healthcare organizations, professional groups, leadership teams and other organizations.
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